Our Returns Policy
We are happy to offer our UK customers peace of mind when placing an order by providing a Free Returns Service.
- If you choose to return your item via any other method than the one offered we will not pay for the return.
- This service is limited to customers in the UK only.
On this page you will find all the information you need regarding returning your goods. Please read through carefully and if you have any queries please don’t hesitate to contact us via email email@example.com and we will be happy to assist.
How long do I have to return my items
Here at U-Scoot UK we offer a 30 day returns policy that commences upon the day you receive your goods if the product is damaged or faulty, Within this time you can return your goods for refund/credit or exchange. Exchanges are available for the full 30 day period. Please note that goods that are returned after the 30 day period will only be returned to you unless exceptional circumstances apply
Check your scooter
Remove you scooter from the box as carefully as possible, Inspect and assemble the scooter following the manufactures instructions from the manual.
In the unfortunate event that you receive an item that has been broken or damaged please contact us within 48 hours, no later than 14 days after delivery.
If you could also attach a photo of the area of damage this could help speed up the process a great deal. Send emails to firstname.lastname@example.org
Emails are usually answered within 24 working hours.
We need to be informed of any potential faults so please make sure you check over your product as soon as it is received.
Read the manual thoroughly to ensure correct operation of the product.
If the fault persists please email email@example.com with a description of the fault and your order number. If you could also attach a photo of the area of damage this could help speed up the process a great deal.
My item is faulty. What do I do?
The scooter must be returned to us in its original packaging to help prevent further damage.
How do I return my items
In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and DO NOT use the item you have received.
If you need to return an item you can contact and we will make the arrangements through our courier to collect the item as soon as possible.
We would also ask that you do not put any tape or labels directly on to the product as this could cause damage to the product. Please cover the original packaging as best you can before applying any tape or labels to the packaging.
You are responsible for the safe keeping of the product until it has been collected.
How long will it take for my return to be processed?
It can take 2-4 days for your return to be processed once we have received the goods, please allow for this time period before getting in touch. When the return has been processed a member of the returns team will be in touch via phone or email to confirm the action taken
In the event that extra payment is required for an exchange a member of the returns team will give you a call to take payment.
If you have requested a refund please allow 72 hours from processing the return for the funds to reach your account. All refunds are credited to the original method used to place the order.
If you would like to return your scooter for any reason, Returned Items will not be accepted if :
- The item has been visibly used or worn.
- The item is marked or dirty in any way.
- The packaging has been lost, thrown away or damaged.
- The item has been damaged in return transit due to insufficient packaging.
- You must notify us within 14 days and return it back within the 30 day returns period
My exchange is urgent! What do I do?
We understand that sometimes an exchange may be urgent. In this case we would recommend placing another order through the website and return the other item back for a full refund.
All products will come with a 12 month manufacturer warranty.
In the event that you feel you need to claim under the warranty we would ask that you email firstname.lastname@example.org with a description of the issue, your order number and preferably a photograph illustrating the issue.
In some cases we may be required to contact the manufacturer for their expert opinion before a decision is made.
We may also ask that a product is returned to us for inspection and if a fault can be repaired, or damaged part replaced we are obliged to do this and return the product to you.
I need to return an item from outside the UK
Unfortunately we cannot offer free returns on orders outside of the UK. You would need to return the item back to us at your own cost.